ASANI APPAREL values and strives to satisfy each customer. Unfortunately, at this time we DO NOT OFFER REFUNDS OR EXCHANGES. To ensure you will be satisfied with your items. You will receive your order within 3~5 business days from the date that it is shipped out, not necessarily from the date that it is placed ! Please allow 2-3 business days to process your order before shipping. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact UPS or USPS. We do not issue refunds for packages that state being delivered.